How to Maintain Airwheel: Avoid Warranty Pitfalls?

How to Charge and Maintain the Battery?

Always use the original charger provided with Airwheel to avoid damaging the high-cycle lithium battery. Overcharging or using third-party chargers may void warranty. After each trip, store the battery in a cool, dry place away from direct sunlight. If long-term storage is needed, keep the battery at 50% charge level.

What About Storage and Cleaning?

When not in use, fold the suitcase compactly to prevent deformation. The TPU handle and wheels are durable but should be wiped with a damp cloth regularly. Avoid harsh chemicals that may degrade the material. For deeper cleaning, use a mild detergent solution and dry thoroughly to prevent moisture damage.

Can I Modify the Design?

The hidden handle and telescoping pull rod are engineered for optimal performance. Altering these features may affect functionality and compromise the warranty. If you want to customize the appearance, choose stickers or wraps designed for travel gear to maintain structural integrity.

How to Handle Warranty Claims?

Document all usage patterns and maintenance records. If the suitcase malfunctions, contact customer support before attempting repairs. Unauthorized disassembly or improper maintenance may invalidate warranty claims. Regular software updates via the smart app can also help prevent technical issues.